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英文電子郵件範例解說 (39)
撰文者: Wayne 發表日期: July 11, 2013 – 1:38 am

本篇英文電子郵件範例主題:『尋求客戶的回饋意見』。本文是國外網路商的寄來的電郵內容,這些句型與用法常見於產業界的日常電子郵件,某些關鍵用法很實用,適合學習模仿並運用於實際場合

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Dear Wayne,

As part of a constant effort to improve and refine our customer service, Algamot is conducting a customer satisfaction survey that is being sent out to a group of randomly selected customers.

We would appreciate it if you could take about 5 minutes to answer the two survey questions found at the link below. Simply click on the link or copy and paste it into your address bar to get to the survey.

http://surveys.algamot.com

Thank you for your time and for helping to improve Algamot’s customer service. Your answers and feedback will help us determine where we’re doing well and where we need to improve.

Regards,

Customer Service Dept.

translation

(版主解說)
As part of a constant effort to improve and refine our customer service = 作為持續改進客服努力的一部分

這段文字就是說,我們持續改善客服服務

老美常用 effort 這個字,我們除了把它解讀為努力之外,還要更進一步認識這個字。它還可以表示 「團隊有組織的活動」

the United Nations’ peacekeeping effort => 聯合國的維合行動

improve and refine = 這其實是重複的話語,只用一個也可以。refine => 精煉

Algamot is conducting a customer satisfaction survey that is being sent out to a group of randomly selected customers

randomly selected customers = 隨機挑選

請網友注意,這句話的時態是 現在進行式,表示相關的動作 (conduct / send out) 是 (在這段時間之中) 一直持續進展的

『現在進行式』的用法:

表達「現在或現階段」的事情。「現在」的概念相當有彈性,可以指「此時此刻」或抽象的「目前或現階段」,亦可以表示說話之前、當時與之後的動作或行為 。請各位網友務必注意這點。版主再強調一次,『現在進行式』是描述:剛剛、當下、即將發生的事件。一般英文老師常講解的不夠深入,這樣會造成各位日後學習上的障礙。

(例句)

“What class are you coming from?” (你剛剛上完什麼課回來?)
“Psychology. Never take it. It sucks.” (心理學。千萬別去聽那門課,爛死了。)
(說明) 說話時心理學這門課已經結束,並非正在上課。

“Someone is knocking the door. Can you answer it?” (有人在敲門,可以幫忙應門嗎?)  – 當下

My car is acting up again. (我的車又出問題了。) – 當下且持續
(說明) 老美在描述機器壞掉時,都會用現在進行式,而非過去式或者現在完成式,這點跟華人的思維有點不一樣,請網友多加注意。

“Are you seeing someone special?” (你有男(女)朋友嗎?) – 持續行為。

Billy earns about $70 per month, and he is saving some of the money to go to college.
(比利每月大月賺70 美金,他一直把部份的薪水存起來準備上大學。)- 持續行為。

survey = 民意調查。

feedback = input / comments = 意見、看法。這三個單字可以互換。

help us determine where we’re doing well and where we need to improve = 讓我們知道我們哪裡做得不錯,哪裡又必須改善。

網友注意一下,這裡又使用到現在進行式。請參考上面的中英文例句及解說。

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